How to Disconnect Utility Services
How to Disconnect Utility Services
A request for disconnection of utility services can be completed in person by the primary account holder at our customer service office located in Kyle City Hall or by fax or email. Please note that for the safety and protection of our customers, we do not accept service disconnection requests by telephone.
All disconnections are completed on weekdays only, Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.
In order to discontinue services, a Request to Disconnect Service Form will need to be completed either in person at Kyle City Hall or printed out here and faxed or emailed to the utility billing office.
All disconnect requests submitted by fax or email must be signed by the primary account holder and include a copy of the primary account holder's driver's license.
Service Disconnection Requested in Person:
- Utility accounts may be closed by visiting our utility customer service office in Kyle City Hall, located at 100 W. Center Street, Kyle, Texas 78640.
- An account can only be closed by the person whose name appears on the account.
- Complete and submit a request for service disconnection form.
- Show proper identification such as a driver license.
Service Disconnection Requested by Fax or Email:
The City will accept service disconnect requests by fax or email provided the following is included with your request:
- A copy of primary account holder’s driver license for identification.
- Completed Request for Service Disconnection Form to include the following:
- Requested date of disconnection
- Address where the utilities will be disconnected
- Forwarding address
- Contact phone number
- Contact email address
- Signature of the primary account holder.
3. Send to Fax number (512) 262-3965 or to Email address: utilities@cityofkyle.com
